Official Legal DocumentPrivacy & Data Protection Policy
Last Updated: September 26, 2026
1.Introduction & Identity
Welcome to Voyantera ("we", "our", or "us"). We are committed to maintaining the highest standards of privacy and data protection for our clients, website visitors, and users of our digital reservation and messaging platforms, including Meta Platforms (Facebook, Instagram, and WhatsApp Business API).
This Privacy Policy outlines how we collect, use, process, store, and safeguard your personal information when you access our website, interact with our services, book tour packages, Hajj & Umrah journeys, hotel accommodations, airline tickets, visa offerings, or airport transfer fleets.
2.Information We Collect
We only collect information strictly necessary to fulfill your travel arrangements and provide concierge support:
- Personal & Contact Details: Full name, mobile and WhatsApp phone number, email address, nationality, and passport details when required for visa issuances or airline ticketing.
- Booking & Travel Preferences: Tour dates, selected itineraries, rooming preferences, meal plan options, and special requests.
- Meta Platform & Messaging Interactions: Inquiries, chat transcripts, and customer support messages exchanged via WhatsApp Business API, Facebook Messenger, and Instagram Direct.
- Financial & Transaction Records: Payment status, deposit receipts, and transaction IDs. (Important Notice: All card payments are processed directly through PCI-DSS Level 1 certified gateways such as Paymob and Stripe with end-to-end tokenization. We never store credit card numbers, expiry dates, or CVV security codes on our servers).
3.How We Use Your Data
🎫 Reservation FulfillmentIssuing electronic vouchers, securing hotel rooms, airline ticketing, and transport manifests.
💬 24/7 Concierge SupportProviding real-time answers, customized itineraries, and travel consultancy via human agents and AI.
📲 Operational NotificationsSending booking confirmations, trip departure reminders, and receipts via WhatsApp and email.
⚖️ Regulatory ComplianceComplying with aviation authority rules, tourism ministry regulations, and visa border protocols.
⚡Meta Platform Compliance (WhatsApp & Messenger APIs)
When interacting with us through Meta services (WhatsApp, Facebook, Instagram):
- We exclusively use official Meta Graph and WhatsApp Cloud APIs for customer service and transactional updates.
- We never share or transfer data received from Meta platforms to third-party data brokers or external advertisers.
- We adhere strictly to Meta's Developer Terms and Commercial Policies.
4.Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared exclusively with:
- Authorized Travel Suppliers: Contracted hotels, airlines, and licensed transfer operators essential to execute your trip.
- Payment Gateways: PCI-DSS certified processors (Paymob, Stripe) for secure authorization.
- Legal & Governmental Authorities: When required by mandatory regulations, border control, or formal judicial orders.
🗑️
User Data Deletion Instructions (Meta Platform Requirement)
In compliance with Meta Platform rules and international privacy regulations, you have the right to request the complete deletion of your personal data, chat history, and account records at any time.
How to request data erasure:
- Send an email to: [email protected] with the subject line "Data Deletion Request".
- Alternatively, message our verified WhatsApp support at +201060046162 requesting the removal of your personal information.
- Please provide your registered mobile number, full name, and booking reference (if applicable) so we can locate your records.
Resolution Timeline: Requests are acknowledged within 24 hours and permanently purged from our operational databases within 14 business days, followed by a formal confirmation notice.
5.Contact Information
For any inquiries regarding this Privacy Policy or your personal data rights, please contact us at:
Phone / WhatsApp:+201060046162
Website Domain:voyantera.com
